VETnum Privacy Policy
Effective Date: 23rd September 2026
VETnum ("VETnum", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you provide when using the VETnum mobile application, website, and related services (collectively, the "Services").
VETnum is a veterinary management and pet-care platform that enables pet owners to connect with veterinary clinics and pet-care providers and access information relating to their pets, including appointments, medical records, prescriptions, laboratory reports, treatments, invoices, documents, grooming, boarding, walking, training, and other services made available by participating providers.
This Privacy Policy explains what information we collect, how we use it, how it may be shared, how we protect it, and the choices available to you.
1. Information We Collect
Depending on how you use VETnum, we may collect the following categories of information.
1.1 Account and Contact Information
When you create or use a VETnum account, we may collect:
Full nameEmail addressMobile/telephone numberPassword or authentication informationProfile informationAddress or location information where required for a serviceAccount preferencesInformation you provide when contacting customer support
1.2 Pet/Animal Information
Because VETnum is a veterinary and pet-care platform, you may provide information about your pet or animal, including:
Pet nameSpeciesBreedGenderDate of birth or ageColour and identifying characteristicsWeightMicrochip or identification information, where applicableVaccination informationAllergiesMedical historyVeterinary diagnoses and observationsTreatmentsPrescriptions and medicationsLaboratory reports and resultsProceduresAppointment historyVeterinary notesDocuments, photographs, and other information relating to your petSome of this information may constitute sensitive or health-related information.
1.3 Appointment and Service Information
When you use VETnum to book or manage services, we may collect information relating to:
Veterinary appointmentsClinic or veterinarian detailsAppointment date and timeService selectedGrooming appointmentsBoarding reservationsWalking servicesTraining servicesAppointment statusCancellation informationCommunication preferences
1.4 Payment and Billing Information
Where payment functionality is available, VETnum or its payment service providers may process information necessary to complete a transaction.
Depending on the payment method, this may include:
Transaction amountPayment statusInvoice informationBilling informationPayment reference or transaction IDWhere third-party payment processors are used, payment card or banking information may be processed directly by the applicable payment provider and may be subject to that provider's privacy policy.
1.5 Communications
If you communicate with us or a participating veterinary clinic through VETnum, we may process:
MessagesSupport requestsFeedbackCommunications relating to appointments or servicesInformation contained in communications that you voluntarily submit
1.6 Device and Technical Information
We may automatically collect certain technical information when you use the application, such as:
Device typeOperating systemApp versionUnique device or installation identifiersIP addressCrash and diagnostic informationLog informationNetwork informationGeneral usage informationWe use this information primarily to operate, secure, troubleshoot, and improve the Services.
1.7 Notifications
If you enable notifications, VETnum may send notifications relating to:
Appointment confirmationsAppointment remindersAppointment changes or cancellationsVeterinary or pet-care service updatesPrescription or treatment-related reminders, where supportedImportant account or service communicationsYou can control notification permissions through your device settings, subject to the functionality of the application.
2. How We Use Your Information
We may use information collected through VETnum to:
Create and manage your accountMaintain your pet profilesProvide access to veterinary and pet-care recordsFacilitate appointments and service bookingsDisplay veterinary records, prescriptions, laboratory reports, invoices, and documentsCommunicate with you regarding your account and servicesSend appointment and service notificationsProcess or facilitate paymentsProvide customer supportVerify accounts and protect against unauthorized accessDetect, investigate, and prevent fraud, abuse, or security incidentsMaintain and improve the ServicesDiagnose technical problemsComply with applicable laws and legal obligationsEnforce our Terms & ConditionsProtect the rights, safety, and security of VETnum, our users, participating clinics, and other parties
We will not use personal or sensitive information for purposes incompatible with those described in this Privacy Policy without appropriate notice or consent where required by applicable law.
3. Veterinary and Pet Medical Information
VETnum may contain information relating to the health and medical care of your pet.
This information may be entered by you, a veterinary clinic, veterinarian, laboratory, or other authorized service provider.
VETnum provides technology and record-management functionality. VETnum does not independently provide veterinary diagnosis or treatment unless expressly stated for a specific feature.
Veterinary decisions should be made by a qualified veterinary professional.
4. How We Share Information
We may share information in the following circumstances.
4.1 With Veterinary Clinics and Service Providers
When you use VETnum to interact with a participating veterinary clinic, veterinarian, laboratory, groomer, boarding provider, walker, trainer, or other pet-care provider, information necessary to provide the requested service may be shared with that provider.
For example, information relating to your pet may be made available to the veterinary clinic responsible for your pet's care.
4.2 Service Providers
We may use third-party service providers that help us operate VETnum, including providers for:
Cloud hostingDatabase infrastructureAuthenticationNotificationsAnalytics and diagnosticsCustomer supportPayment processingCommunicationsSecurity and fraud preventionThese providers may process information only as necessary to provide services to us and subject to applicable contractual and legal requirements.
4.3 Legal Requirements
We may disclose information where reasonably necessary to:
Comply with applicable law or legal processRespond to lawful requests from government authoritiesProtect our rights or propertyInvestigate fraud or security incidentsProtect the safety of users or other personsEnforce our agreements
4.4 Business Transfers
If VETnum or substantially all of its assets are involved in a merger, acquisition, restructuring, financing, sale, or similar transaction, information may be transferred as part of that transaction, subject to applicable law.
4.5 With Your Consent
We may share information with other parties when you specifically request or authorize us to do so.
5. We Do Not Sell Personal Information
VETnum does not sell your personal information or your pet's veterinary/medical information to third parties for monetary consideration.
We also do not permit personal or sensitive information to be used for purposes unrelated to the Services except as disclosed in this Privacy Policy or as otherwise permitted or required by law.
6. Data Security
We use reasonable technical and organizational measures designed to protect information against unauthorized access, alteration, disclosure, loss, or destruction.
Depending on the applicable system and service, security measures may include:
Encryption during transmissionAccess controlsAuthentication mechanismsRole-based access controlsSecure server infrastructureLogging and monitoringBackup and recovery proceduresHowever, no internet-based system can be guaranteed to be completely secure.
You are responsible for keeping your account credentials confidential and for notifying us if you believe your account has been accessed without authorization.
7. Data Retention
We retain information for as long as reasonably necessary to:
Provide the ServicesMaintain your accountMaintain veterinary and service recordsComply with legal, regulatory, accounting, or reporting obligationsResolve disputesPrevent fraud and abuseEnforce agreementsRetention periods may vary depending on the type of information and the requirements applicable to the veterinary clinic or service provider maintaining the record.
8. Account and Data Deletion
If you have created a VETnum account, you may request deletion of your account and associated personal information through the account deletion functionality provided in the application or by contacting us using the details below.
Where required by applicable law, we will delete applicable personal information following a valid deletion request.
Certain information may need to be retained where required by law, necessary to establish or defend legal claims, required for legitimate security purposes, or maintained by a veterinary clinic or other independent service provider as part of its legally required records.
Google Play requires apps that allow account creation to provide users with a clear way to request account deletion.
9. Children's Privacy
VETnum is intended for pet owners and users who are legally able to use the Services.
VETnum is not specifically directed toward children.
If you believe that a child has provided personal information to VETnum without appropriate authorization, please contact us so that we can review and take appropriate action.
10. Third-Party Services and Links
VETnum may integrate with third-party services or contain links to third-party websites.
Those third parties may have their own privacy policies and terms. We are not responsible for the privacy practices of third-party services that we do not control.
We encourage you to review the privacy policies of third-party services before providing them with information.
11. Cookies and Similar Technologies
Our website and certain Services may use cookies, SDKs, log files, or similar technologies to:
Maintain functionalityRemember preferencesUnderstand usageImprove performanceDetect security issuesAnalyze application performanceYou may be able to control certain technologies through your browser or device settings.
12. Location Information
VETnum may request access to location information if a feature requires it, such as locating participating veterinary clinics or pet-care providers.
We will only request location permissions where reasonably necessary for the relevant feature.
If location information is collected, it will be handled in accordance with this Privacy Policy and applicable law.
You can generally control location permissions through your device settings.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When we make changes, we will update the "Last Updated" date above. Where required by applicable law, we will provide additional notice or obtain consent.
We encourage you to review this Privacy Policy periodically.
14. Your Rights
Depending on your location and applicable law, you may have rights relating to your personal information, including rights to:
Access your informationRequest correction of inaccurate informationRequest deletion of informationRequest restriction of certain processingObject to certain processingRequest a copy of certain informationWithdraw consent where processing is based on consentSome rights may be subject to legal limitations.
To exercise applicable rights, contact us using the information below.
15. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your information, please contact:
Webapphealing Technology Pvt Ltd
Email: info@webapphealing.com
Website: www.webapphealing.com
Address: G-56, Avenue GC-5, Gaur city-2, Greater Noida west-201009
16. Consent
By using VETnum, you acknowledge that you have read and understood this Privacy Policy and that your information will be handled as described above, subject to applicable law and any consent requirements that apply to particular processing activities.